Customer Service

 
Shipping & Delivery
Postage and Packaging is FREE for UK orders over £30.
Otherwise, postage and packaging is a fixed rate of £3.50 for the UK or £5.00 to the rest of the world. 

All packages will be dispatched via Royal Mail.  We try to dispatch your order within 3 days. Normal postal delivery times should be added.
Returns & Replacements
If for any reason you are not happy with the product you have received, you can return it to us in its original packaging within 14 days of your order. You must return the product intact & in re-saleable condition. Your refund for the cost of the goods will be processed when we are in receipt of the returned product. (The cost of return is the responsibility of customer & we strongly suggest you obtain proof of postage. We are not responsible for any loss or damage during transit). Please return goods to Gellyfit Ltd, 62 North Road, Wellington, Telford, TF1 3ER. We reserve the right to refuse a refund that has not been returned in a re-saleable condition (in original packaging & un damaged). This does not affect your statutory rights.
Faulty Products
If for any reason you receive good which are faulty in any way please contact us on sales@konad.co.uk and one of our friendly customer service advisors will be happy to help.
Privacy Policy

What information do we collect?

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website and navigation.

Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

Information that you provide to us for the purpose of registering with us.

Information that you provide to us for the purpose of subscribing to our website services, email notifications and newsletters.

Any other information that you choose to send to us.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website and enable the shopping cart functionality.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

 (a) administer the website;

 (b) improve your browsing experience by personalising the website;

 (c) enable your use of the services available on the website;

 (d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business, which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

 [(j) deal with enquiries and complaints made by or about you relating to the website; and

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

If you have an account with us you can log in and update you information.  Otherwise please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us as info@konad.co.uk

Telephone Us

07791125381